Shipping & Returns
Shipping Policy
Processing Time
Ready-made items: shipped within 5–7 business days after order confirmation
Made-to-order items: production takes approximately 3–6 weeks before shipment
Please note that processing times may vary depending on the item and order details.
Shipping Methods
Orders are shipped via EMS, DHL, or an equivalent international courier, depending on the destination.
Shipping Costs
Shipping fees are calculated at checkout or communicated individually for custom-made orders.
Delivery times may vary depending on your location and customs procedures.
Customs & Taxes
Import duties, taxes, and customs fees are the responsibility of the buyer.
We are not responsible for delays caused by customs clearance.
Shipping Address
Please ensure that your shipping address is correct and complete.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Return &
Exchange Policy
Due to the nature of our products, we do not accept returns or exchanges in the following cases:
Made-to-order or custom-made items
One-of-a-kind fabrics or limited pieces
Items purchased through exhibitions or special orders
Please review all product details carefully before placing your order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery, including clear photos of the issue.
After reviewing the details, we will provide an appropriate solution.
Order Confirmation & Changes
Orders are confirmed once payment is completed
Cancellations or changes are not accepted after production has started
Colors may appear slightly different depending on your screen settings
Contact
If you have any questions regarding shipping, returns, or orders, please contact us via the Contact page before making a purchase.